Welcome to iGV! If you're new to purchasing FC Coins or need a clear guide to complete your order, this detailed FAQ will walk you through every step of the process—from placing an order to receiving your coins.
Step 1: Pre-Purchase Confirmation
Before proceeding with your purchase, please ensure the following:
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Web App Transfer Market is Unlocked
You need to have the Transfer Market unlocked on your Web App account. If it’s not unlocked, the transaction cannot be processed. -
Minimum 2,000 Coins in Your Account
Your account must have at least 2,000 coins available in order to complete the purchase. This ensures that your account can accommodate the incoming delivery. -
Log Out of Your FC Account
Make sure you are logged out of your FC account both on your console and in the Web App. This step is essential to prevent any complications during the delivery process.
Once you confirm these points, you are ready to proceed with the purchase.
Step 2: Select Platform, Coin Quantity, and Seller
The next step is to choose the platform, coin amount, and seller that suits your needs:
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Choose Your Platform
On the iGVault FC Coins page, select the platform you are using—whether it’s PlayStation (PS), Xbox, or PC. Make sure the platform selected matches your account to ensure a smooth transaction. -
Select the Desired Coin Quantity
Choose the amount of FC Coins you want to purchase. You can typically select different quantities depending on your needs. Double-check the quantity to make sure you’re purchasing the correct amount. -
Pick a Trusted Seller
Next, you will need to choose a seller. It’s highly recommended to select a seller who has fast delivery times and high ratings from previous buyers. This helps ensure you receive your coins promptly and without issues. Once you’ve found the right seller, click the "Buy Now" button to proceed.
Step 3: Access Your Order Center
Once your payment has been completed, the next step is to access the Order Center:
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Automatic Redirection
After confirming your payment, you will be automatically redirected to the Order Center. This page will provide you with all the details related to your order and allow you to proceed with the delivery information. -
Click on "Fill Delivery Information"
In the Order Center, you will see a button labeled "Fill in the Delivery Information". Click this button to enter the necessary information for your account delivery.
Step 4: Submit Delivery Information
You will now need to provide specific details so the seller can deliver the FC Coins to your account:
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Enter Your EA Account Details
You must provide your EA Origin Email, EA Origin Password, and 3 Backup Codes. These are necessary for the seller to access your account securely and complete the delivery process. -
Ensure Accuracy of Information
Double-check the information you enter to make sure it's accurate. Incorrect details can delay the process or result in the delivery not being completed successfully. Make sure the EA account information matches the account you want the coins delivered to.
Step 5: Seller Verification of Information
After you submit your delivery details, the seller will verify the information you provided:
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Seller Reviews the Details
The seller will check the accuracy of your EA account details to ensure everything is correct before proceeding with the delivery. -
Do Not Log Into Your FC Account
While the seller is processing your order, do not log into your FC account. Logging in during the delivery process can cause disruptions and prevent the coins from being delivered properly. -
Issue Notification
If there are any issues with the delivery process (e.g., incorrect information or an issue with your account), your order will be marked as abnormal. You will receive an email notification with instructions on how to resolve the issue. You can also update your delivery information directly in the Order Center by clicking the "Edit Delivery Information" button.
Step 6: Delivery and Confirmation
Once the delivery is completed, you’ll need to confirm that everything has gone smoothly:
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Delivery Completion Notification
After the seller has completed the delivery, you will receive a confirmation email indicating that the FC Coins have been successfully delivered to your account. -
Log Into Your FC Account to Confirm
After receiving the confirmation email, log into your FC account to ensure the coins have been added to your account balance. Once confirmed, it’s highly recommended that you change your account password immediately for security purposes. -
Use Your Coins Within 24 Hours
To avoid any potential security issues, make sure to spend your coins within 24 hours of receiving them. This helps to avoid any unauthorized access to your account. -
Contact Seller if There Are Issues
If for any reason there are issues with the delivery or the coins are not showing up, you can reach out to the seller directly through the Order Center. The seller will assist you in resolving the issue as quickly as possible.
Need Assistance?
If you encounter any problems or need assistance at any stage of the process, feel free to contact the iGV support team. We are available to help you resolve any issues and ensure that your FC Coins transaction goes smoothly.